Complaints Policy

Last Updated: April 16, 2026

How to File a Complaint

We take all complaints seriously and are committed to resolving them promptly and fairly. To file a complaint, contact us at support@unbxd.us with the following information: your username, a detailed description of the issue, any relevant screenshots or documentation, and your preferred resolution.

Resolution Process

Step 1 — Acknowledgment: We will acknowledge your complaint within 24 hours of receipt.

Step 2 — Investigation: Our team will investigate your complaint thoroughly. This may take up to 5 business days depending on the complexity of the issue.

Step 3 — Resolution: We will provide a detailed response with our findings and proposed resolution. If the complaint involves financial matters, we will process any necessary adjustments within 3 business days of resolution.

Step 4 — Escalation: If you are not satisfied with the initial resolution, you may request escalation to a senior manager who will review the case independently within 10 business days.

Alternative Dispute Resolution

If a complaint cannot be resolved through our internal process, you may seek resolution through an independent alternative dispute resolution (ADR) service. We will provide details of the applicable ADR service upon request.

Record Keeping

We maintain records of all complaints and resolutions for a minimum of three years. This helps us identify recurring issues and improve our services.